Backend Ops
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NDR Ninja: Handle Non-Delivery Like a Pro
NDR Ninja: Handle Non-Delivery Like a Pro
Summary
Summary
NDR (Non-Delivery Report) is generated when a first delivery attempt fails—due to reasons like customer unavailability, wrong address, or rejection. If ignored, NDRs lead to RTOs, which kill margins. In this module, you’ll understand why NDRs happen, and how to use auto-NDR tools to respond fast and win back orders before they return. We’ll give you proven messaging templates (WhatsApp, SMS, call scripts) to recover failed deliveries, and walk you through NDR dashboards on courier platforms like Shiprocket or NimbusPost. You’ll learn the full SOP for rescheduling and confirming orders, how to track delivery agent-level issues, and how to hold partners accountable. We’ll also cover strategies to improve your delivery rate, and show you how smart NDR handling directly contributes to long-term profitability by reducing RTOs and increasing successful deliveries. 👉 NDRs are not dead orders—they're chances to recover revenue. Respond fast, and you win.
NDR (Non-Delivery Report) is generated when a first delivery attempt fails—due to reasons like customer unavailability, wrong address, or rejection. If ignored, NDRs lead to RTOs, which kill margins. In this module, you’ll understand why NDRs happen, and how to use auto-NDR tools to respond fast and win back orders before they return. We’ll give you proven messaging templates (WhatsApp, SMS, call scripts) to recover failed deliveries, and walk you through NDR dashboards on courier platforms like Shiprocket or NimbusPost. You’ll learn the full SOP for rescheduling and confirming orders, how to track delivery agent-level issues, and how to hold partners accountable. We’ll also cover strategies to improve your delivery rate, and show you how smart NDR handling directly contributes to long-term profitability by reducing RTOs and increasing successful deliveries. 👉 NDRs are not dead orders—they're chances to recover revenue. Respond fast, and you win.